Caring for the frontline
Vicarious trauma and wellbeing in homelessness services.
- Level
- Bitesize
- Learning time
- 2 hours
- Where
- Homes and residents
- Price
- £39
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion
Overview and Outcomes.
Overview
Work in homelessness services is meaningful, and it also leaves a mark, so caring for staff is the organisation's responsibility. Across three parts, the course first distinguishes vicarious trauma, secondary traumatic stress, compassion fatigue and burnout through McCann and Pearlman, Figley, and Maslach and Leiter, with moral injury from Shay and Litz and supporting staff after a death. It then revisits these ideas through Stamm's ProQOL and the UK Covid-19 Inquiry's findings on health and care staff. Finally it turns to supporting the workforce: Proctor's three functions, Hawkins and Shohet's seven-eyed model of supervision, Schwartz Rounds and care after a traumatic event.
What you'll develop
In this Bitesize, you will develop the ability to:
- Distinguish vicarious trauma, secondary traumatic stress, compassion fatigue, burnout and moral injury, and explain why each calls for a different response.
- Distinguish vicarious trauma, secondary traumatic stress, compassion fatigue, burnout and moral injury, and explain why each calls for a different response.
- Explain the pressure, strain and burnout pathway and why recovery, not endurance, protects capacity over time.
- Plan a humane, planned response after the death of someone your service supports, from immediate support to honouring and remembering together.
- Recognise early signs of strain at individual, team and organisational levels, using the three dimensions of burnout and the ProQOL framework with care.
- Outline how supervision, Schwartz Rounds and Gibbs's reflective cycle create protected reflective space, and what conditions make them work.
- Assess whether wellbeing in your organisation is treated as a personal duty or an organisational responsibility, using commitments such as protected supervision and humane caseloads.
- Plan how you will act before, during and after hard decisions to reduce moral injury and protect compassion satisfaction in your team.
The Modules.
2 hours of learning.
- 15Staff Wellbeing, Vicarious Trauma and Moral InjuryWork in homelessness, mental health and harm reduction is meaningful, and it also leaves a mark. This module distinguishes vicarious trauma, secondary traumatic stress, compassion fatigue and burnout, drawing on McCann and Pearlman, Figley, and Maslach and Leiter, and explores moral injury from Shay and Litz. It covers ProQOL, Schwartz Rounds, supporting staff after a death, and the commitments that make wellbeing an organisational responsibility.39 min
- 06Vicarious Trauma, Compassion Fatigue and Moral InjuryThis module looks at the cost of caring and what leaders owe the people who carry it. It distinguishes vicarious trauma (McCann and Pearlman), secondary traumatic stress and compassion fatigue (Figley) and burnout (Maslach and Leiter), explores moral injury through Shay and Litz, and uses Stamm's ProQOL. The UK Covid-19 Inquiry's findings on health and care staff show why the cost is shared.36 min
- 07Supporting the WorkforceThis module covers how organisations support staff who carry the cost of the work. It sets out the pressure, strain and burnout pathway, Proctor's three functions and Hawkins and Shohet's seven-eyed model of supervision, Schwartz Rounds and Maben's evaluation, and care after a traumatic event drawing on WHO psychological first aid, TRiM and NICE guideline NG116. Gibbs's reflective cycle and Achor and Gielan's work on recovery complete the picture.36 min