Avanti Academy / Topics / Serving the public
Serving the public
Lead well in public service: understanding the council, working with the politics and learning when things go wrong.
Start Here
6 courses
Foundations of Local GovernmentHow councils came to beBitesize1 hour 30 minutes£39
Working in a Political EnvironmentThe many hats of a councillorBitesize1 hour 30 minutes£39
Leading through Reorganisation, Mergers and Shared ServicesFrom district to unitaryBitesize1 hour 45 minutes£39
Complaints, Ombudsmen and Learning from FailureListening when it countsBitesize1 hour 45 minutes£39
Being a CouncillorYour ward, your placeBitesize1 hour 45 minutes£39
Effective ScrutinyThe critical friendBitesize45 minutes£39
Foundations of Local Government
5 courses
Foundations of Local GovernmentWhat local government is and how it got hereTaster20 minutesFree with an account- Foundations of Local GovernmentHow councils came to beBitesize1 hour 30 minutes£39
Foundations of Local GovernmentWorking for the whole placeBitesize1 hour 15 minutes£39
Foundations of Local GovernmentWhere the money goesBitesize1 hour 15 minutes£39
Foundations of Local GovernmentHow councils workFocus4 hours£69
Working in a Political Environment
9 courses
Working in a Political EnvironmentThe councillor's lifecycle and many hatsTaster20 minutesFree with an account- Working in a Political EnvironmentThe many hats of a councillorBitesize1 hour 30 minutes£39
Working in a Political EnvironmentThe bigger political pictureBitesize1 hour 30 minutes£39
Working in a Political EnvironmentTwo roles, one purposeBitesize1 hour 30 minutes£39
Working in a Political EnvironmentEarning councillors' trustBitesize45 minutes£39
Working in a Political EnvironmentReading the room politicallyBitesize1 hour 15 minutes£39
Working in a Political EnvironmentThe political landscapeFocus3 hours£69
Working in a Political EnvironmentWorking with membersFocus3 hours 30 minutes£69
Working in a Political EnvironmentPolitically savvyExplore6 hours 30 minutes£129
Leading through Reorganisation, Mergers and Shared ServicesWhy organisations reorganiseTaster20 minutesFree with an account- Leading through Reorganisation, Mergers and Shared ServicesFrom district to unitaryBitesize1 hour 45 minutes£39
Leading through Reorganisation, Mergers and Shared ServicesJoining forces wiselyBitesize1 hour 15 minutes£39
Leading through Reorganisation, Mergers and Shared ServicesKeeping people with youBitesize1 hour 15 minutes£39
Leading through Reorganisation, Mergers and Shared ServicesVesting day and beyondBitesize1 hour 15 minutes£39
Leading through Reorganisation, Mergers and Shared ServicesBuilding the new organisationFocus3 hours£69
Leading through Reorganisation, Mergers and Shared ServicesPeople and vesting dayFocus2 hours 30 minutes£69
Leading through Reorganisation, Mergers and Shared ServicesRebuilding togetherExplore5 hours 30 minutes£129
Complaints, Ombudsmen and Learning from FailureWhy complaints matterTaster20 minutesFree with an account- Complaints, Ombudsmen and Learning from FailureListening when it countsBitesize1 hour 45 minutes£39
Complaints, Ombudsmen and Learning from FailureHandling complaints with humanityBitesize1 hour 15 minutes£39
Complaints, Ombudsmen and Learning from FailureFailing well, learning fastBitesize1 hour 15 minutes£39
Complaints, Ombudsmen and Learning from FailureSaying sorry and meaning itBitesize1 hour 15 minutes£39
Complaints, Ombudsmen and Learning from FailureEvery complaint is a giftFocus3 hours£69
Complaints, Ombudsmen and Learning from FailureLearning out loudFocus2 hours 30 minutes£69
Complaints, Ombudsmen and Learning from FailureWhen things go wrongExplore5 hours 30 minutes£129
Being a Councillor
8 courses
Being a CouncillorWhat a councillor is forTaster20 minutesFree with an account- Being a CouncillorYour ward, your placeBitesize1 hour 45 minutes£39
Being a CouncillorGroup, chamber and cabinetBitesize1 hour 15 minutes£39
Being a CouncillorDecisions in publicBitesize1 hour 15 minutes£39
Being a CouncillorSafe, well and readyBitesize1 hour 15 minutes£39
Being a CouncillorFrom ward to cabinetFocus3 hours£69
Being a CouncillorLeading in publicFocus2 hours 30 minutes£69
Being a CouncillorElected to serveExplore5 hours 30 minutes£129
Effective Scrutiny
5 courses
Effective ScrutinyWhat scrutiny is forTaster20 minutesFree with an account- Effective ScrutinyThe critical friendBitesize45 minutes£39
Effective ScrutinyAsking the questions that matterBitesize1 hour 15 minutes£39
Effective ScrutinyScrutiny residents can seeBitesize1 hour 15 minutes£39
Effective ScrutinyCritical friendsFocus3 hours 30 minutes£69
Safeguarding for Leaders
8 courses
Safeguarding for LeadersEveryone's businessTaster20 minutesFree with an account
Safeguarding for LeadersThe leader's dutyBitesize2 hours£39
Safeguarding for LeadersWhen the culture is the riskBitesize1 hour 15 minutes£39
Safeguarding for LeadersWorking together, staying alertBitesize1 hour 15 minutes£39
Safeguarding for LeadersSafe to speak upBitesize1 hour 15 minutes£39
Safeguarding for LeadersSeeing and owning the riskFocus3 hours£69
Safeguarding for LeadersSafer by designFocus2 hours 30 minutes£69
Safeguarding for LeadersKeeping people safeExplore5 hours 30 minutes£129
The Public Sector
14 courses
The Public SectorWho runs whatTaster20 minutesFree with an account
The Public SectorWestminster from the insideBitesize1 hour 30 minutes£39
The Public SectorLords and WhitehallBitesize1 hour 30 minutes£39
The Public SectorWales and the NHSBitesize1 hour 30 minutes£39
The Public SectorHealth and policingBitesize1 hour 30 minutes£39
The Public SectorFire and the council differenceBitesize1 hour 30 minutes£39
The Public SectorHousing and working togetherBitesize1 hour 30 minutes£39
The Public SectorTwo nations comparedBitesize1 hour 30 minutes£39
The Public SectorThe national pictureFocus2 hours 30 minutes£69
The Public SectorDevolution and public servicesFocus3 hours£69
The Public SectorAcross the landscapeFocus4 hours 30 minutes£69
The Public SectorPower at the centreExplore4 hours£129
The Public SectorServices on the groundExplore6 hours£129
The Public SectorHow the public sector worksImmerse10 hours£249
Programmes
Flagship programmes, Immerse days, Explore half days, Focus parts and Bitesize pairings across topics, and Signature programmes live with Jon and Amanda.
Serving the publicServing your community wellFlagship27 hours£549
Serving the publicHolding steady, moving forwardFlagship27 hours 30 minutes£549
Serving the publicWhen things go wrongImmerse8 hours 30 minutes£249
Serving the publicReady for inspectionImmerse11 hours£249
Serving the publicYour first days in officeImmerse10 hours 30 minutes£249
Serving the publicBuilding the new councilImmerse9 hours 30 minutes£249
Serving the publicWorking with politiciansImmerse8 hours£249
Serving the publicHolding to accountImmerse10 hours 30 minutes£249
Serving the publicLeading from the front benchImmerse10 hours£249
Serving the publicSeen, safe and heardImmerse10 hours£249
Serving the publicKnowing the public landscapeImmerse11 hours 30 minutes£249
Serving the publicWorking with the grainExplore4 hours 30 minutes£129
Serving the publicSeeing the warning signsExplore4 hours£129
Serving the publicHow your council worksExplore5 hours 30 minutes£129
Serving the publicConduct, rules and communityExplore5 hours 30 minutes£129
Serving the publicFrom reorganisation to vesting dayExplore5 hours 30 minutes£129
Serving the publicLeading people through LGRExplore4 hours£129
Serving the publicOfficers and membersExplore5 hours£129
Serving the publicAsking the right questionsExplore5 hours£129
Serving the publicChairing for assuranceExplore5 hours 30 minutes£129
Serving the publicPortfolio and purse stringsExplore5 hours 30 minutes£129
Serving the publicAlliances, messages and riskExplore4 hours£129
Serving the publicListening when it is hardExplore5 hours 30 minutes£129
Serving the publicCouncils in contextExplore5 hours 30 minutes£129
Serving the publicOwning what went wrongFocus4 hours 30 minutes£69
Serving the publicEvidence that stands upFocus2 hours 30 minutes£69
Serving the publicThe rules of the chamberFocus4 hours£69
Serving the publicDesigning the new organisationFocus2 hours 30 minutes£69
Serving the publicKeeping teams steady through LGRFocus2 hours 30 minutes£69
Serving the publicChairing with purposeFocus4 hours 30 minutes£69
Serving the publicHolding a portfolioFocus3 hours 30 minutes£69
Serving the publicNumbers and alliancesFocus3 hours 30 minutes£69
Serving the publicMessage and riskFocus2 hours 30 minutes£69
Serving the publicTrauma-informed leadership in practiceFocus4 hours 30 minutes£69
Serving the publicLearning as you leadFocus2 hours£69
Serving the publicOld maps, new groundFocus2 hours 30 minutes£69
Serving the publicCommon groundFocus2 hours 30 minutes£69
Serving the publicInfluence in a political settingFocus2 hours 30 minutes£69
Serving the publicFive phases to unitaryFocus2 hours 30 minutes£69
Serving the publicMeasure, create, designFocus2 hours 30 minutes£69
Serving the publicFour ways to run a serviceFocus4 hours 30 minutes£69
Serving the publicPolitics and partnershipFocus3 hours£69
Serving the publicCouncils in the wider stateBitesize1 hour 30 minutes£39
Serving the publicDevolution and the political mapBitesize1 hour 30 minutes£39
Serving the publicSharing information safelyBitesize1 hour 15 minutes£39
Serving the publicBuilding the new councilSignatureLive with Jon and AmandaBespokeTalk to us about Building the new council →
Serving the publicLeading as a politicianSignatureLive with Jon and AmandaBespokeTalk to us about Leading as a politician →