Ideas shaped with users
Design thinking, open innovation and co-design.
A half day on ideas shaped with users: design thinking, public sector and open innovation, leading a culture of innovation, co-design and experience-based co-design.
- Level
- Explore
- Learning time
- 4 hours
- Where
- Complexity, decisions and innovation
- Price
- £129
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion, or Certificate of Completion and Assessment with a short assessment
Overview and Outcomes.
Who It's For
Service leaders, improvement and transformation teams working in councils, health, housing or voluntary organisations
Overview
Better public services are made with the people who use them, and innovation looks different once profit stops driving it. The first half of the Immerse Better ideas, made together begins with design thinking, comparing IDEO and the Design Council's Double Diamond, with Airbnb and the Government Digital Service. It then turns to public sector and open innovation, from Chesbrough's funnel to Nesta's barriers and enabling mechanisms and Estonia's X-Road. Leading a culture of innovation follows, with The Innovator's DNA, Edmondson's psychological safety and Evelyn Glennie on constraint. It concludes with co-design through Kelly Ann McKercher's four principles, and Bate and Robert's experience-based co-design.
Aims
What it sets out to do is help leaders move from designing for people to designing with them: understanding how innovation works in a public setting, building a culture where new ideas can land, and treating lived experience, including emotion, as serious evidence for improving services.
In summary, you will be able to:
- Compare design thinking approaches, from IDEO to the Double Diamond, and choose one that fits a public service challenge.
- Identify the barriers to public sector innovation using Nesta's work and plan enabling mechanisms that help new ideas land.
- Apply McKercher's co-design principles and experience-based co-design to treat people's experience, including emotion, as evidence.
What you'll develop
Across this Explore, you will develop the ability to:
- Explain what makes design thinking human centred, empathy driven and non-linear, and compare the Double Diamond, d.school, IDEO and IBM models.
- Explain Chesbrough's distinction between closed and open innovation and describe how ideas and value can flow both ways across an organisation's boundary.
- Describe the five discovery skills of associating, questioning, observing, experimenting and networking, and how a leader can model each one.
- Distinguish consultation, design thinking, co-design and co-production, and apply McKercher's four principles and the Double Diamond to a co-design process.
- Describe the stages of experience-based co-design, from setting up and gathering staff and patient experience to separate events, a joint event and co-design groups.
- Apply the four core practices of deep user research, reframing, low fidelity prototyping and testing with real users to a service you lead.
- Identify why public sector innovation differs from market innovation and name the barriers in Nesta's taxonomy that stop good ideas surviving.
- Explain how trust, psychological safety, constraint and regular ideation rituals turn individual creativity into a shared team culture.
Built from 5 modules.
4 hours of learning.
- 01Design Thinking: Principles, Process and PracticeCreativity and Innovation54 min
- 02Public Sector and Open InnovationCreativity and Innovation48 min
- 03Leading a Culture of InnovationCreativity and Innovation48 min
- 04Co-Design: Principles and PracticeEngagement and Participation38 min
- 05Experience-Based Co-DesignEngagement and Participation39 min