Holding people and systems
Lived experience, supported housing and system working.
Around four hours on holding people and systems together: what lived experience is, lived experience leadership, housing with care and dual regulation, stakeholder partnerships, working across the system and staff wellbeing.
- Level
- Focus
- Learning time
- 4 hours
- Where
- Homes and residents
- Price
- £69
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion, or Certificate of Completion and Assessment with a short assessment
Overview and Outcomes.
Who It's For
Leaders and managers in housing, homelessness, supported housing, care and the voluntary sector
Overview
People facing multiple disadvantage rarely need one thing, and the services and staff around them need holding together. Built from Every door the right door, this course begins with Baljeet Sandhu's three forms of expertise and Miranda Fricker's testimonial and hermeneutical injustice, then lived experience leadership with Recovery Colleges as a case. It turns to housing with care and dual regulation with the Care Quality Commission or Care Inspectorate Wales, then applies partnership theory to five stakeholders. It rounds off with working across the system, from the Plymouth Alliance for Complex Needs to Changing Futures, and staff wellbeing, drawing on Figley, Maslach and Leiter and Schwartz Rounds.
Aims
Its central aim is to help leaders share real power with people who have lived experience, govern schemes that sit across housing and care with confidence, move partnerships from paper to practice, and protect the wellbeing of the staff who carry this demanding work.
In summary, you will be able to:
- Explain why lived experience is a form of knowledge, and identify which of Sandhu's forms of expertise are missing from your leadership team.
- Plan governance and assurance that covers both the housing and care regulatory positions of a scheme, including where a partner delivers the care.
- Assess whether wellbeing in your organisation is treated as a personal duty or an organisational responsibility, using commitments such as protected supervision.
What you'll develop
Through this Focus course, you will build the ability to:
- Distinguish lived experience, lived expertise and experts by experience, and explain why lived experience is a form of knowledge rather than only feedback.
- Explain Sandhu's lived, learnt and practice expertise and use them to identify which forms are missing from your leadership team.
- Distinguish general needs housing, extra care housing and supported living by purpose, population and the support built into the offer.
- Identify the five key stakeholders of a housing association and describe what the association is accountable to each of them for.
- Explain why partnerships without shared budgets or shared risk tend to stay as conversations, using the Plymouth Alliance and Changing Futures as examples.
- Distinguish vicarious trauma, secondary traumatic stress, compassion fatigue, burnout and moral injury, and explain why each calls for a different response.
- Explain Fricker's testimonial and hermeneutical injustice and identify where credibility is unevenly given in your own organisation.
- Distinguish tokenism from genuine lived experience leadership using signs such as timing, pay, who sets the questions and how challenge is received.
Built from 3 parts.
4 hours of learning.
- 01Expertise earned the hard wayLived experience leadership explainedBitesize · Lived Experience2 modules
- 02Care, support and shared groundExtra care, supported living and dual regulationBitesize · Foundations of Social Housing2 modules
- 03Holding the system togetherWorking across the system and staff wellbeingBitesize · Homelessness, Mental Health and Multiple Disadvantage2 modules