Taster
BackExperience is the service
Resident and Customer Experience: free taster.
For the person using a public service, the experience is the service: outcome, effort and respect.
- Level
- Taster
- Learning time
- 20 minutes
- Where
- Resident and Customer Experience
- Price
- Free with an account
Free with an account
What it covers
The Opening.
20 minutes of learning.
- 01Foundations: Experience Is the Service20 min
Where it fits
Keep going.
Part of the Resident and Customer Experience topic, also sold whole as Through the resident's eyes.
Go deeper, and pay only the difference
- You are hereTaster, 20 minutes, Free with an account
- Next stepBitesize, Experience is the service, 1 hour 45 minutes, £39
- Focus, Designing around people, 3 hours, £69
- The whole topicExplore, Through the resident's eyes, 5 hours 30 minutes, £129
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms
Also part of: Leading homes and communities, Through the resident's eyes