Made with, not for
Co-design, co-production and AI policy.
Around four hours on making services with people, not for them: co-design principles, experience-based co-design, co-production in theory and in Wales, and AI strategy and policy.
- Level
- Focus
- Learning time
- 4 hours
- Where
- Complexity, decisions and innovation
- Price
- £69
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion, or Certificate of Completion and Assessment with a short assessment
Overview and Outcomes.
Who It's For
Service leaders, commissioners and engagement leads from councils, health and housing bodies and the voluntary sector
Overview
People with experience of a service should be design partners from the start, not respondents to a finished proposal. Part of the Immerse Better ideas, made together, this Focus starts with co-design through Kelly Ann McKercher's four principles and the Social Security Scotland Experience Panels, then experience-based co-design from Paul Bate and Glenn Robert. It turns to co-production: Elinor Ostrom, Edgar Cahn's five core values, Bovaird and Loeffler's four Co's and the Co-production Network for Wales. The last section covers an AI strategy that starts with the problem, and the policy landscape across the UK, Wales and Europe, where accountability stays local.
Aims
The aim is to help leaders open their design briefs to the people a service affects, find where power can genuinely be shared, and approach new technology with the same discipline: test, learn, then scale or stop, with accountability kept close to home.
In summary, you will be able to:
- Apply McKercher's four principles and experience-based co-design to open a design brief to the people it affects.
- Identify where power can genuinely be shared, using Cahn's core values and Bovaird and Loeffler's four Co's.
- Plan an AI pilot that starts with the problem, reflects UK and Welsh policy, and can be scaled or stopped on evidence.
What you'll develop
Through this Focus course, you will build the ability to:
- Distinguish consultation, design thinking, co-design and co-production, and apply McKercher's four principles and the Double Diamond to a co-design process.
- Describe the stages of experience-based co-design, from setting up and gathering staff and patient experience to separate events, a joint event and co-design groups.
- Explain the origins of co-production in Ostrom's research and Cahn's core economy, and describe why reciprocity turns recipients into contributors.
- Describe the five principles of the Social Services and Well-being (Wales) Act 2014, the section 16 duty and the involvement way of working, and explain why a legal duty is a floor rather than a ceiling.
- Explain why an AI strategy should start with the problem and rest on data, people, governance and trust foundations.
- Describe the main milestones in UK and Welsh AI policy and the distinct Welsh frame of AI Cymru and social partnership.
- Assess whether the conditions of time, money, an open brief and decision rights are in place, and identify the roles needed in a co-design team.
- Use touchpoints, emotional mapping and a trigger film to identify where a service is felt, while handling consent and editing with care.
Built from 3 parts.
4 hours of learning.
- 01Designing with peopleCo-design and experience-based co-designBitesize · Engagement and Participation2 modules
- 02Sharing power in practiceCo-production theory and practice in WalesBitesize · Engagement and Participation2 modules
- 03Start with the problemAI strategy and UK, Wales and EU policyBitesize · AI for Leaders2 modules