Designing with people

Overview

Co-design asks people with experience of a service to become design partners from the start, not respondents to a finished proposal. This module distinguishes designing for people from designing with them, places co-design between design thinking and co-production, and works through Kelly Ann McKercher's four principles and the Design Council's Double Diamond. It covers open briefs, conditions and roles, sticky-note theatre, and the Social Security Scotland Experience Panels. Experience-based co-design, developed by Paul Bate and Glenn Robert in the NHS, treats experience, including emotion, as serious evidence. This module traces its origins in the Luton and Dunstable head and neck cancer pilot, walks through its stages, and explores touchpoints, emotional mapping and the trigger film. It compares full and accelerated versions, following Louise Locock and colleagues, weighs the evidence and limits, and considers adapting the method beyond health.

What you'll develop

In this Bitesize, you will develop the ability to:

1. 1Distinguish consultation, design thinking, co-design and co-production, and apply McKercher's four principles and the Double Diamond to a co-design process.
2. 2Assess whether the conditions of time, money, an open brief and decision rights are in place, and identify the roles needed in a co-design team.
3. 3Use the participation and influence matrix to distinguish sticky-note theatre from genuine co-design and build co-decision into the process.
4. 4Describe the stages of experience-based co-design, from setting up and gathering staff and patient experience to separate events, a joint event and co-design groups.
5. 5Use touchpoints, emotional mapping and a trigger film to identify where a service is felt, while handling consent and editing with care.