Reworking work
Agile public services, hybrid working and AI.
A half day on reworking work: self-management, agile public services, hybrid and flexible working, the four-day week, focused collaboration and AI, tested against real cases.
- Level
- Explore
- Learning time
- 5 hours 30 minutes
- Where
- Agile and New Ways of Working
- Price
- £129
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion, or Certificate of Completion and Assessment with a short assessment
Overview and Outcomes.
Who It's For
Senior leaders, HR and digital leads in councils, the NHS, housing, police, fire and charities rethinking how public service work is organised.
Overview
This half-day Explore looks at how public service work is being reorganised. It opens with self-management and new organisational forms, testing Laloux's teal organisations, Buurtzorg and Haier, then turns to agile under public duty through the Double Diamond, the UK and Welsh service standards and the Universal Credit findings. It moves on to the evidence on hybrid working and the Trip.com trial, flexible working law and the Employment Rights Act 2025, and the four-day week from Iceland to South Cambridgeshire. It closes with focused collaboration, AI and the jagged frontier, and cases from HealthCare.gov to Bromford and Hafod.
Aims
This Explore aims to develop leaders who can distribute authority clearly, keep public duties at the heart of service design, judge the evidence on new working patterns honestly, and lead their teams through hybrid working and AI in ways that are fair, focused and grounded in learning.
In summary, you will be able to:
- Redesign decision rights in your team so that authority is distributed but explicit.
- Assess new working patterns, from hybrid to the four-day week, against service outcomes and fairness.
- Apply the four instructions of diagnose, design, trust and learn to change in your own service.
What you'll develop
Across this Explore, you will develop the ability to:
- Apply clear decision rights and the advice process so that authority in your team is distributed but explicit.
- Explain how public services can learn early and safely, using the Double Diamond and the discovery, alpha, beta, live and retirement lifecycle.
- Plan a hybrid arrangement for your team that starts from the work, uses a team working agreement and anchor days, and builds in parity and fairness for frontline roles.
- Recognise when an inflexible rule may amount to indirect discrimination, and check your team's decisions for patterns affecting carers, disabled staff and older workers.
- Plan a fair trial of shorter working time that redesigns the work and measures service outcomes, workforce, wellbeing and cost against a baseline.
- Plan a team communication charter that records decisions in writing, sets response times and protects time for focus.
- Decide, task by task, whether work should be automated, augmented or kept human, drawing on the principles of the UK government's AI Playbook.
- Apply the five layers of agile leadership and the four instructions to diagnose the work, design the system, trust the people and keep learning in your own service.
Built from 4 parts.
5 hours 30 minutes of learning.
- 01New shapes for organisationsSelf-management and agile public servicesBitesize2 modules
- 02Where and how we workHybrid, remote and flexible working evidence and lawBitesize2 modules
- 03Time well spentThe four-day week, meetings and asynchronous workBitesize2 modules
- 04Work, rewiredAI and the future of work, with case studiesBitesize2 modules
Keep going.
Part of the Agile and New Ways of Working topic, also sold whole as Lighter, faster, more human.
Go deeper, and pay only the difference
- You are hereExplore, 5 hours 30 minutes, £129
- The whole topicImmerse, Lighter, faster, more human, 11 hours 30 minutes, £249. Already own the Explore? You pay £120.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms