The first conversations
Delegation and feedback for new managers.
- Level
- Bitesize
- Learning time
- 1 hour 15 minutes
- Where
- Aspiring Managers
- Price
- £39
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion
Overview and Outcomes.
Overview
Delegating and giving feedback are the conversations new managers find hardest, and avoided conversations only grow harder. This module offers a clear structure for delegating the outcome rather than the task, for giving feedback to a former peer using Situation, Behaviour, Impact, and for handling pushback calmly. It also covers keeping your own manager informed and building a peer support network. None of the practical basics of management is complicated, but all of them are easy to neglect under pressure. This module covers running your first team meeting, holding one to ones that belong to the other person, protecting important but non urgent work, and handling your first unexpected problem in front of your team. A comparison of two first months shows how much a handful of early habits matter.
What you'll develop
In this Bitesize, you will develop the ability to:
- Delegate work by describing the outcome, matching it to the person's readiness, and judging the result against the outcome rather than your own method.
- Plan and hold a feedback conversation with a former peer using Situation, Behaviour, Impact, including how to respond to pushback.
- Keep your own manager genuinely informed, avoiding both over reporting and under reporting.
- Run a first team meeting that listens more than it tells, with clear preparation before and visible follow up after.
- Set up and protect one to ones that are owned by the team member rather than used as a status update.
The Modules.
1 hour 15 minutes of learning.
- 04Core Conversations for New Managers: Delegating and Giving Feedback for the First TimeDelegating and giving feedback are the conversations new managers find hardest, and avoided conversations only grow harder. This module offers a clear structure for delegating the outcome rather than the task, for giving feedback to a former peer using Situation, Behaviour, Impact, and for handling pushback calmly. It also covers keeping your own manager informed and building a peer support network.36 min
- 05Getting the Practical Basics Right: The Everyday Mechanics of Starting WellNone of the practical basics of management is complicated, but all of them are easy to neglect under pressure. This module covers running your first team meeting, holding one to ones that belong to the other person, protecting important but non urgent work, and handling your first unexpected problem in front of your team. A comparison of two first months shows how much a handful of early habits matter.37 min
Keep going.
Part of the Aspiring Managers topic, also sold whole as Ready to lead others.
Go deeper, and pay only the difference
- You are hereBitesize, 1 hour 15 minutes, £39
- Next stepFocus, Finding your feet, 3 hours, £69. Already own the Bitesize? You pay £30.
- The whole topicExplore, Ready to lead others, 5 hours 30 minutes, £129. Already own the Bitesize? You pay £90.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms
Also part of: Stepping up
Other Bitesize in the Aspiring Managers topic
- From doing to leadingWhat changes when you become a manager30 minutes£39
- Your first ninety daysNew manager transition, identity and confidence1 hour 15 minutes£39
- Finding your voiceCommunication skills for new managers1 hour 15 minutes£39
- Building your first teamRecruiting, onboarding and building a network1 hour 15 minutes£39
