How trust breaks
Trust, competence and integrity, and how trust mends.
- Level
- Bitesize
- Learning time
- 30 minutes
- Where
- The Apology Lab
- Price
- £39
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion
Overview and Outcomes.
Overview
This module examines why trust grows slowly and falls fast, and how leaders can rebuild it after a mistake. It draws on Mayer, Davis and Schoorman's model of ability, benevolence and integrity, research by Kim and colleagues on apology versus denial, and the three routes to repair set out by Dirks, Lewicki and Zaheer, alongside candour and everyday habits of repair.
What you'll develop
In this Bitesize, you will develop the ability to:
- Explain how ability, benevolence and integrity underpin trustworthiness, using the model of Mayer, Davis and Schoorman.
- Distinguish competence breaches from integrity breaches and judge how your response should differ for each, drawing on Kim and colleagues.
- Apply the three routes to repair from Dirks, Lewicki and Zaheer, and the habits of a candid response, to a failure in your own work.
The Module.
30 minutes of learning.
- 01Foundations: How Trust Breaks, and How It MendsThis module examines why trust grows slowly and falls fast, and how leaders can rebuild it after a mistake. It draws on Mayer, Davis and Schoorman's model of ability, benevolence and integrity, research by Kim and colleagues on apology versus denial, and the three routes to repair set out by Dirks, Lewicki and Zaheer, alongside candour and everyday habits of repair.37 min
Go deeper, and pay only the difference
- You are hereBitesize, 30 minutes, £39
- The whole topicFocus, The Apology Lab, 2 hours, £69. Already own the Bitesize? You pay £30.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms