Saying sorry well
The anatomy of an apology.
- Level
- Bitesize
- Learning time
- 30 minutes
- Where
- The Apology Lab
- Price
- £39
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion
Overview and Outcomes.
Overview
This module takes an apology apart to see what makes it work. It draws on Lewicki, Polin and Lount's study of six apology components, contrasts real apologies with non-apologies, and sets out five elements, a cycle of repair and six steps for a leader's own apology. It also outlines the Compensation Act 2006, the Apologies (Scotland) Act 2016 and duties of candour.
What you'll develop
In this Bitesize, you will develop the ability to:
- Identify the six apology components tested by Lewicki, Polin and Lount, and explain why responsibility and an offer of repair carry most weight.
- Distinguish a real apology from a non-apology, and use the five elements and six steps to plan an apology that holds.
- Outline in general terms what the Compensation Act 2006 and the Apologies (Scotland) Act 2016 say, and why fear of liability is no reason to withhold an apology.
The Module.
30 minutes of learning.
- 02The Anatomy of an ApologyThis module takes an apology apart to see what makes it work. It draws on Lewicki, Polin and Lount's study of six apology components, contrasts real apologies with non-apologies, and sets out five elements, a cycle of repair and six steps for a leader's own apology. It also outlines the Compensation Act 2006, the Apologies (Scotland) Act 2016 and duties of candour.36 min
Go deeper, and pay only the difference
- You are hereBitesize, 30 minutes, £39
- The whole topicFocus, The Apology Lab, 2 hours, £69. Already own the Bitesize? You pay £30.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms
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