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Why complaints matter
Avanti Academy / Serving the public / Complaints, Ombudsmen and Learning from Failure / Taster
Taster

Why complaints matter

Complaints, Ombudsmen and Learning from Failure: free taster.

Every complaint tells you the truth about your service as someone lived it. Why that voice matters.

Level
Taster
Learning time
20 minutes
Where
Complaints, Ombudsmen and Learning from Failure
Price
Free with an account
Start the free Taster

Free with an account

What it covers

The Opening.

20 minutes of learning.

  1. 01Foundations: Why Complaints Matter20 min
Where it fits

Keep going.

Part of the Complaints, Ombudsmen and Learning from Failure topic, also sold whole as When things go wrong.

How credit works

Go deeper, and pay only the difference

  1. You are hereTaster, 20 minutes, Free with an account
  2. Next stepBitesize, Listening when it counts, 1 hour 45 minutes, £39
  3. Focus, Every complaint is a gift, 3 hours, £69
  4. The whole topicExplore, When things go wrong, 5 hours 30 minutes, £129

When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms

Also part of: Leading homes and communities, Ready for inspection

Start here in the Complaints, Ombudsmen and Learning from Failure topic

See all in Complaints, Ombudsmen and Learning from Failure