Services that hold people
Housing First, trauma-informed practice, lived experience and system working.
A half day on services that hold people: Housing First, trauma-informed practice, lived experience, safeguarding, system working, staff wellbeing and measuring what matters.
- Level
- Explore
- Learning time
- 5 hours 30 minutes
- Where
- Homelessness, Mental Health and Multiple Disadvantage
- Price
- £129
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion, or Certificate of Completion and Assessment with a short assessment
Overview and Outcomes.
Who It's For
Leaders, board members and commissioners in housing, councils, the NHS, mental health services and charities in Wales and England.
Overview
This half-day Explore looks at how services can hold people rather than lose them. It begins with Housing First, from Sam Tsemberis to Homeless Link's seven principles, and trauma-informed and psychologically informed environments. It then turns to lived experience and peer leadership through Baljeet Sandhu's three forms of expertise, and to safeguarding with the Mental Capacity Act 2005. System working follows, with the Plymouth Alliance for Complex Needs, alongside staff wellbeing and moral injury. It closes with Results-Based Accountability and two cases: The Thistle in Glasgow and the deaths of people experiencing homelessness.
Aims
This Explore aims to develop leaders who offer people a settled home and fair, trauma-informed support, involve people with lived experience as partners, safeguard with curiosity, build partnerships that share risk, look after their staff, and measure change that matters in people's lives.
In summary, you will be able to:
- Assess how well your service offers stable homes, fair boundaries and support that does not exclude.
- Build partnerships and peer roles that share risk, value lived experience and sustain staff.
- Report on outcomes in ways that are honest about who is missing and what has changed.
What you'll develop
Across this Explore, you will develop the ability to:
- Explain how Housing First differs from the staircase model, and why it treats a home as a foundation for recovery rather than a reward.
- Plan practical steps to make exclusion the exception in your service, from reviewing every exclusion to redesigning spaces and rules with residents.
- Design involvement and peer roles that build people rather than drain them, with fair pay, supervision, progression and a real place in commissioning.
- Explain why labels such as lifestyle choice and not engaging can close down thinking, and use professional curiosity and respectful uncertainty instead.
- Plan the steps to move a partnership from paper to practice, ready for new duties to collaborate in Wales and England.
- Assess whether wellbeing in your organisation is treated as a personal duty or an organisational responsibility, using commitments such as protected supervision and humane caseloads.
- Distinguish outputs from outcomes using Friedman's three questions, and identify how targets invite ratchet effects, threshold effects, output distortion and cream-skimming.
- Plan your next ninety days using the five shifts toward the person, the organisational matrix and questions for your board.
Built from 4 parts.
5 hours 30 minutes of learning.
- 01A home firstHousing First and psychologically informed servicesBitesize2 modules
- 02Voice and safetyLived experience, peer leadership and safeguarding adultsBitesize2 modules
- 03Holding the system togetherWorking across the system and staff wellbeingBitesize2 modules
- 04Counting what countsMeasuring what matters, with case studiesBitesize2 modules
Keep going.
Part of the Homelessness, Mental Health and Multiple Disadvantage topic, also sold whole as No wrong door.
Go deeper, and pay only the difference
- You are hereExplore, 5 hours 30 minutes, £129
- The whole topicImmerse, No wrong door, 11 hours, £249. Already own the Explore? You pay £120.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms
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