Counting what counts
Measuring what matters, with case studies.
- Level
- Bitesize
- Learning time
- 1 hour 30 minutes
- Where
- Homelessness, Mental Health and Multiple Disadvantage
- Price
- £39
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion
Overview and Outcomes.
Overview
Services for people facing multiple disadvantage are measured constantly, yet much of what is counted describes activity rather than change in people's lives. This module uses Mark Friedman's Results-Based Accountability, Bevan and Hood's three kinds of gaming and the risk of cream-skimming, and sets out five outcome domains. It explores measuring to learn as well as to judge, the person's own measures, reading the value case honestly and questions for boards. Knowing what works does not change anyone's night; acting on it with others does. This capstone applies the topic to two cases: The Thistle in Glasgow, the UK's first sanctioned safer drug consumption facility, and the deaths of people experiencing homelessness in England and Wales. It draws out lessons for boards, five shifts toward the person, a matrix to place your organisation, board questions and a plan for your next ninety days.
What you'll develop
In this Bitesize, you will develop the ability to:
- Distinguish outputs from outcomes using Friedman's three questions, and identify how targets invite ratchet effects, threshold effects, output distortion and cream-skimming.
- Use five outcome domains and the person's own measures, such as personal goals and distance travelled, to build a fuller picture than housing alone.
- Judge a performance report or value case honestly, asking who is missing, who comes back, who has died and what people say.
- Weigh the evidence, law, public consent and partners in a contested case such as The Thistle, and set out what is lawful and possible in Wales and England now.
- Apply five lessons for boards and partnerships, including reviewing every death with dignity and treating data with humanity.
- Plan your next ninety days using the five shifts toward the person, the organisational matrix and questions for your board.
The Modules.
1 hour 30 minutes of learning.
- 16Measuring What MattersServices for people facing multiple disadvantage are measured constantly, yet much of what is counted describes activity rather than change in people's lives. This module uses Mark Friedman's Results-Based Accountability, Bevan and Hood's three kinds of gaming and the risk of cream-skimming, and sets out five outcome domains. It explores measuring to learn as well as to judge, the person's own measures, reading the value case honestly and questions for boards.39 min
- 17Capstone: Applied Case StudiesKnowing what works does not change anyone's night; acting on it with others does. This capstone applies the topic to two cases: The Thistle in Glasgow, the UK's first sanctioned safer drug consumption facility, and the deaths of people experiencing homelessness in England and Wales. It draws out lessons for boards, five shifts toward the person, a matrix to place your organisation, board questions and a plan for your next ninety days.42 min
Keep going.
Part of the Homelessness, Mental Health and Multiple Disadvantage topic, also sold whole as No wrong door.
Go deeper, and pay only the difference
- You are hereBitesize, 1 hour 30 minutes, £39
- Next stepFocus, Working with, not doing to, 4 hours, £69. Already own the Bitesize? You pay £30.
- Explore, Services that hold people, 5 hours 30 minutes, £129. Already own the Bitesize? You pay £90.
- The whole topicImmerse, No wrong door, 11 hours, £249. Already own the Bitesize? You pay £210.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms
Other Bitesize in the Homelessness, Mental Health and Multiple Disadvantage topic
- Hard edgesHomelessness, its scale and multiple disadvantage2 hours£39
- Minds under pressureMental health, homelessness and the law1 hour 15 minutes£39
- Keeping people aliveSubstance use, co-occurring conditions and harm reduction1 hour 15 minutes£39
- Two laws, one duty of careHomelessness law in Wales and England1 hour 15 minutes£39
- A home firstHousing First and psychologically informed services1 hour 15 minutes£39
- Voice and safetyLived experience, peer leadership and safeguarding adults1 hour 15 minutes£39
See all in Homelessness, Mental Health and Multiple Disadvantage