Leading through conflict
Where conflict comes from and how to work through it.
Half a day exploring conflict as information: its types and escalation, conflict styles, difficult conversations, contested change and staying steady yourself.
- Level
- Explore
- Learning time
- 5 hours 30 minutes
- Where
- Leading through Change and Conflict
- Price
- £129
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion, or Certificate of Completion and Assessment with a short assessment
Overview and Outcomes.
Who It's For
Leaders who want to spot, read and respond to conflict early
Overview
Conflict is information before it is a problem, and how a conflict ends matters as much as how it starts. This programme gives leaders a shared vocabulary using Jehn's types of conflict and Coser's functions of conflict, maps escalation with Glasl's nine stages and the conflict spiral, and compares the main conflict style models. It explores difficult conversations, conflict in teams and across professional boundaries, and the justice and industrial relations questions raised by contested change. It closes with the leader as instrument, from the holding environment to emotion regulation, and three capstone cases: Port Talbot, Universal Credit and Northumbria Healthcare.
Aims
The aim is to help leaders recognise conflict early, read where it comes from and how it is escalating, and respond with skill: choosing a fitting style, holding difficult conversations, leading fairly through contested change and staying steady themselves, so that conflict becomes a source of insight rather than lasting harm.
In summary, you will be able to:
- Diagnose the sources, type and stage of escalation of a conflict, using Jehn, Coser, Glasl and research on attribution and the conflict spiral.
- Choose a conflict style and plan a difficult conversation that moves towards shared understanding, drawing on dual concern models and the three conversations.
- Lead teams through contested change using organisational justice, psychological safety and emotion regulation, applying lessons from Port Talbot, Universal Credit and Northumbria Healthcare.
What you'll develop
Across this Explore, you will develop the ability to:
- Distinguish task, relationship and process conflict and explain what the meta-analytic evidence says about each.
- Identify the stage a conflict has reached using Glasl's nine stages and recognise the move from win-win to win-lose.
- Describe the what happened, feelings and identity conversations and prepare for all three before a difficult conversation.
- Use Tuckman's stages and Lencioni's pyramid to identify what a team needs from its leader.
- Explain how a leader regulates distress within a productive range and keeps role distinct from self.
- Apply several frameworks at once to analyse a real case of change and conflict.
Built from 4 parts.
5 hours 30 minutes of learning.
- 01Where conflict comes fromUnderstanding workplace conflict and escalationBitesize2 modules
- 02The conversations we avoidConflict styles and difficult conversationsBitesize2 modules
- 03Conflict across the boundariesTeam conflict, justice and industrial relationsBitesize2 modules
- 04Keeping your own balancePersonal resilience through change and conflictBitesize2 modules
Keep going.
Part of the Leading through Change and Conflict topic, also sold whole as Through change, together.
Go deeper, and pay only the difference
- You are hereExplore, 5 hours 30 minutes, £129
- The whole topicImmerse, Through change, together, 11 hours, £249. Already own the Explore? You pay £120.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms