Conflict across the boundaries
Team conflict, justice and industrial relations.
- Level
- Bitesize
- Learning time
- 1 hour 15 minutes
- Where
- Leading through Change and Conflict
- Price
- £39
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion
Overview and Outcomes.
Overview
Most conflict in public services happens inside teams and across professional boundaries. This module uses Tuckman's stages and Lencioni's five dysfunctions to read a team, Lau and Murnighan's faultlines and newer meta-analyses on when divisions harm, Tajfel and Turner's social identity theory, a corrected account of Robbers Cave, and Edmondson's psychological safety. The East Kent maternity investigation shows why a common purpose is a safety system. Much conflict in public services is caused by change itself, and fair process matters most when outcomes hurt. This module uses Colquitt's four dimensions of justice and Brockner and Wiesenfeld's work on process and outcome, then examines P and O Ferries, the Birmingham bin strike, the Employment Rights Act 2025, the dismissal and re-engagement Code and the Welsh social partnership duty, ending with six moves for contested change.
What you'll develop
In this Bitesize, you will develop the ability to:
- Use Tuckman's stages and Lencioni's pyramid to identify what a team needs from its leader.
- Explain how faultlines and social identity create us and them, and identify decisions that activate dormant faultlines.
- Apply psychological safety and superordinate goals to help concerns cross professional boundaries.
- Distinguish distributive, procedural, interpersonal and informational justice and explain why process matters most when outcomes are poor.
- Describe the legal framework from P and O Ferries to the Employment Rights Act 2025 and the Welsh social partnership duty.
The Modules.
1 hour 15 minutes of learning.
- 14Conflict in Teams and Across BoundariesMost conflict in public services happens inside teams and across professional boundaries. This module uses Tuckman's stages and Lencioni's five dysfunctions to read a team, Lau and Murnighan's faultlines and newer meta-analyses on when divisions harm, Tajfel and Turner's social identity theory, a corrected account of Robbers Cave, and Edmondson's psychological safety. The East Kent maternity investigation shows why a common purpose is a safety system.40 min
- 15Change That Creates Conflict: Justice, Voice and Industrial RelationsMuch conflict in public services is caused by change itself, and fair process matters most when outcomes hurt. This module uses Colquitt's four dimensions of justice and Brockner and Wiesenfeld's work on process and outcome, then examines P and O Ferries, the Birmingham bin strike, the Employment Rights Act 2025, the dismissal and re-engagement Code and the Welsh social partnership duty, ending with six moves for contested change.39 min
Keep going.
Part of the Leading through Change and Conflict topic, also sold whole as Through change, together.
Go deeper, and pay only the difference
- You are hereBitesize, 1 hour 15 minutes, £39
- Next stepFocus, Working through conflict, 4 hours, £69. Already own the Bitesize? You pay £30.
- Explore, Leading through conflict, 5 hours 30 minutes, £129. Already own the Bitesize? You pay £90.
- The whole topicImmerse, Through change, together, 11 hours, £249. Already own the Bitesize? You pay £210.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms
Also part of: The conversations we put off
Other Bitesize in the Leading through Change and Conflict topic
- Why change is hardLewin, Kotter, Bridges and the change curve2 hours£39
- The human side of changeResistance to change and communicating change1 hour 15 minutes£39
- Where culture meets changeOrganisational culture and public sector change1 hour 15 minutes£39
- Change with people, not to themEmployee engagement and large-scale change1 hour 15 minutes£39
- Where conflict comes fromUnderstanding workplace conflict and escalation1 hour 15 minutes£39
- The conversations we avoidConflict styles and difficult conversations1 hour 15 minutes£39
