Where conflict comes from
Understanding workplace conflict and escalation.
- Level
- Bitesize
- Learning time
- 1 hour 15 minutes
- Where
- Leading through Change and Conflict
- Price
- £39
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion
Overview and Outcomes.
Overview
Conflict is information before it is a problem. This module gives leaders a shared vocabulary using Karen Jehn's task, relationship and process conflict, tests the popular claim that task conflict is good against the meta-analyses, and draws on Lewis Coser's functions of conflict and Louis Pondy's five stages. The Handforth Parish Council meeting and UK data on the cost of conflict show why how a conflict ends matters. Escalation rarely feels like escalation from the inside. This module offers a map of how conflict grows, using Glasl's nine stages, Deutsch's crude law of social relations, Pruitt and Kim's conflict spiral, and research on attribution from Ross to Malle. The 2021 Best Value inspection of Liverpool City Council shows how suppressed challenge escalates quietly, and five practical moves help leaders act while talking still works.
What you'll develop
In this Bitesize, you will develop the ability to:
- Distinguish task, relationship and process conflict and explain what the meta-analytic evidence says about each.
- Use Coser's and Pondy's ideas to read silence, latent conditions and the aftermath of a conflict episode.
- Apply lessons from Handforth and UK cost data to clarify authority and close conflicts well.
- Identify the stage a conflict has reached using Glasl's nine stages and recognise the move from win-win to win-lose.
- Explain how the crude law, the conflict spiral and attribution errors drive escalation, and why residues persist.
The Modules.
1 hour 15 minutes of learning.
- 10Understanding Conflict: Sources, Types and FunctionsConflict is information before it is a problem. This module gives leaders a shared vocabulary using Karen Jehn's task, relationship and process conflict, tests the popular claim that task conflict is good against the meta-analyses, and draws on Lewis Coser's functions of conflict and Louis Pondy's five stages. The Handforth Parish Council meeting and UK data on the cost of conflict show why how a conflict ends matters.40 min
- 11How Conflict EscalatesEscalation rarely feels like escalation from the inside. This module offers a map of how conflict grows, using Glasl's nine stages, Deutsch's crude law of social relations, Pruitt and Kim's conflict spiral, and research on attribution from Ross to Malle. The 2021 Best Value inspection of Liverpool City Council shows how suppressed challenge escalates quietly, and five practical moves help leaders act while talking still works.41 min
Keep going.
Part of the Leading through Change and Conflict topic, also sold whole as Through change, together.
Go deeper, and pay only the difference
- You are hereBitesize, 1 hour 15 minutes, £39
- Next stepFocus, Culture, scale and friction, 4 hours, £69. Already own the Bitesize? You pay £30.
- Explore, Leading through conflict, 5 hours 30 minutes, £129. Already own the Bitesize? You pay £90.
- The whole topicImmerse, Through change, together, 11 hours, £249. Already own the Bitesize? You pay £210.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms
Also part of: The conversations we put off
Other Bitesize in the Leading through Change and Conflict topic
- Why change is hardLewin, Kotter, Bridges and the change curve2 hours£39
- The human side of changeResistance to change and communicating change1 hour 15 minutes£39
- Where culture meets changeOrganisational culture and public sector change1 hour 15 minutes£39
- Change with people, not to themEmployee engagement and large-scale change1 hour 15 minutes£39
- The conversations we avoidConflict styles and difficult conversations1 hour 15 minutes£39
- Conflict across the boundariesTeam conflict, justice and industrial relations1 hour 15 minutes£39
