Working through conflict
Conflict resolution and personal resilience.
A short, focused look at working through conflict: choosing a style, difficult conversations, boundary conflict, fair process in contested change and staying steady.
- Level
- Focus
- Learning time
- 4 hours
- Where
- Leading through Change and Conflict
- Price
- £69
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion, or Certificate of Completion and Assessment with a short assessment
Overview and Outcomes.
Who It's For
Leaders handling difficult conversations and conflict across professional boundaries
Overview
There is no single best way to meet conflict, so the craft lies in choosing well. This programme compares dual concern models from Blake and Mouton to Thomas and Kilmann, and explores difficult conversations through Stone, Patton and Heen, Nonviolent Communication and Radical Candor. It reads conflict in teams and across professional boundaries using social identity theory, faultlines and psychological safety, then examines change that creates conflict through organisational justice, industrial relations and the Welsh social partnership duty. It turns to the leader as instrument, from the holding environment to emotion regulation, and closes with Port Talbot, Universal Credit and Northumbria Healthcare.
Aims
The aim is to develop leaders who can meet conflict with choice rather than habit: holding difficult conversations with candour and care, working across team and professional boundaries, leading contested change with fair process and voice, and looking after themselves well enough to stay steady when the pressure is high.
In summary, you will be able to:
- Distinguish conflict styles and explain how social identity, faultlines and organisational justice shape conflict within teams, across boundaries and during contested change.
- Plan and hold a difficult conversation that moves towards a learning conversation, drawing on the three conversations, Nonviolent Communication and Radical Candor.
- Lead contested change with fair process, voice and personal steadiness, using emotion regulation, reflective practice and lessons from Port Talbot, Universal Credit and Northumbria Healthcare.
What you'll develop
Through this Focus course, you will build the ability to:
- Compare the dual concern models and choose a conflict mode by weighing the stakes and the relationship.
- Describe the what happened, feelings and identity conversations and prepare for all three before a difficult conversation.
- Use Tuckman's stages and Lencioni's pyramid to identify what a team needs from its leader.
- Distinguish distributive, procedural, interpersonal and informational justice and explain why process matters most when outcomes are poor.
- Explain how a leader regulates distress within a productive range and keeps role distinct from self.
- Apply several frameworks at once to analyse a real case of change and conflict.
Built from 3 parts.
4 hours of learning.
- 01The conversations we avoidConflict styles and difficult conversationsBitesize2 modules
- 02Conflict across the boundariesTeam conflict, justice and industrial relationsBitesize2 modules
- 03Keeping your own balancePersonal resilience through change and conflictBitesize2 modules
Keep going.
Part of the Leading through Change and Conflict topic, also sold whole as Through change, together.
Go deeper, and pay only the difference
- You are hereFocus, 4 hours, £69
- Next stepExplore, Leading through conflict, 5 hours 30 minutes, £129. Already own the Focus? You pay £60.
- The whole topicImmerse, Through change, together, 11 hours, £249. Already own the Focus? You pay £180.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms