Working with, not doing to
Lived experience, safeguarding, systems and measurement.
Around four hours on working with, not doing to: lived experience and peer leadership, safeguarding, system working, staff wellbeing, measuring what matters and applied cases.
- Level
- Focus
- Learning time
- 4 hours
- Where
- Homelessness, Mental Health and Multiple Disadvantage
- Price
- £69
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion, or Certificate of Completion and Assessment with a short assessment
Overview and Outcomes.
Who It's For
Leaders, board members and commissioners in housing, councils, the NHS, mental health services and charities supporting adults facing multiple disadvantage.
Overview
This Focus brings together the people, partnerships and evidence that make services work. It begins with lived experience, Baljeet Sandhu's three forms of expertise and what good peer roles need. It then sets out safeguarding adults facing multiple disadvantage, with the Mental Capacity Act 2005 and professional curiosity. System working follows, through the Plymouth Alliance for Complex Needs and five tools for integration, alongside staff wellbeing, vicarious trauma and moral injury. It closes with Results-Based Accountability and the risks of gaming, then two cases: The Thistle in Glasgow and the deaths of people experiencing homelessness.
Aims
This Focus aims to develop leaders who involve people with lived experience as partners, safeguard adults with curiosity rather than labels, build partnerships that share risk, care for the staff who do this work, and measure real change in people's lives rather than activity alone.
In summary, you will be able to:
- Involve people with lived experience in designing, delivering and commissioning your services.
- Strengthen safeguarding and partnership working around adults whose risks are easily normalised.
- Measure the difference your service makes in ways that reflect people's own goals and experiences.
What you'll develop
Through this Focus course, you will build the ability to:
- Design involvement and peer roles that build people rather than drain them, with fair pay, supervision, progression and a real place in commissioning.
- Explain why labels such as lifestyle choice and not engaging can close down thinking, and use professional curiosity and respectful uncertainty instead.
- Plan the steps to move a partnership from paper to practice, ready for new duties to collaborate in Wales and England.
- Assess whether wellbeing in your organisation is treated as a personal duty or an organisational responsibility, using commitments such as protected supervision and humane caseloads.
- Distinguish outputs from outcomes using Friedman's three questions, and identify how targets invite ratchet effects, threshold effects, output distortion and cream-skimming.
- Plan your next ninety days using the five shifts toward the person, the organisational matrix and questions for your board.
Built from 3 parts.
4 hours of learning.
- 01Voice and safetyLived experience, peer leadership and safeguarding adultsBitesize2 modules
- 02Holding the system togetherWorking across the system and staff wellbeingBitesize2 modules
- 03Counting what countsMeasuring what matters, with case studiesBitesize2 modules
Keep going.
Part of the Homelessness, Mental Health and Multiple Disadvantage topic, also sold whole as No wrong door.
Go deeper, and pay only the difference
- You are hereFocus, 4 hours, £69
- Next stepExplore, Services that hold people, 5 hours 30 minutes, £129. Already own the Focus? You pay £60.
- The whole topicImmerse, No wrong door, 11 hours, £249. Already own the Focus? You pay £180.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms
Other Focus in the Homelessness, Mental Health and Multiple Disadvantage topic
- The whole personHomelessness, multiple disadvantage and mental health3 hours 30 minutes£69
- From crisis to homeHarm reduction, homelessness law, Housing First and trauma-informed services4 hours£69
See all in Homelessness, Mental Health and Multiple Disadvantage