Earning public trust
AI in public services and public trust.
- Level
- Bitesize
- Learning time
- 1 hour 15 minutes
- Where
- AI for Leaders
- Price
- £39
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion
Overview and Outcomes.
Overview
Public trust is the licence to use AI at all. This module explores how AI can help analyse consultation responses but cannot weigh them, five guard rails for AI in engagement, and the government's Consult tool. Through Moffatt v Air Canada it shows that if your AI says it, you said it. It also covers digital exclusion, chatbot essentials, planning for a deepfake of a leader, and Onora O'Neill's idea of well-placed trust. This capstone puts the programme to work through two illustrative, invented cases: AI note-taking in social work at Cyngor Bro Dyffryn, read through seven lenses, and a repairs chatbot at Cartrefi Glas that failed tenants reporting damp and mould. It draws out the principles that the tool was the easy part and that you automate the routine but never the urgent, then offers a maturity matrix, a ninety-day plan and one loop for leading AI well.
What you'll develop
In this Bitesize, you will develop the ability to:
- Explain why AI can help read consultation responses but must not weigh them, and apply five guard rails for engagement.
- Apply the principle that an organisation owns what its AI tells the public, including the essentials for chatbots.
- Identify who digital-only approaches leave out and plan a response to a deepfake of a leader.
- Apply seven lenses to an AI proposal: strategy, data, legal, governance, workforce, literacy and public trust.
- Distinguish routine tasks suited to automation from urgent ones that must reach a person, and explain why complaints are data.
The Modules.
1 hour 15 minutes of learning.
- 16AI and the Public: Services, Engagement and TrustPublic trust is the licence to use AI at all. This module explores how AI can help analyse consultation responses but cannot weigh them, five guard rails for AI in engagement, and the government's Consult tool. Through Moffatt v Air Canada it shows that if your AI says it, you said it. It also covers digital exclusion, chatbot essentials, planning for a deepfake of a leader, and Onora O'Neill's idea of well-placed trust.38 min
- 17Capstone: Applied Case StudiesThis capstone puts the programme to work through two illustrative, invented cases: AI note-taking in social work at Cyngor Bro Dyffryn, read through seven lenses, and a repairs chatbot at Cartrefi Glas that failed tenants reporting damp and mould. It draws out the principles that the tool was the easy part and that you automate the routine but never the urgent, then offers a maturity matrix, a ninety-day plan and one loop for leading AI well.41 min
Go deeper, and pay only the difference
- You are hereBitesize, 1 hour 15 minutes, £39
- Next stepFocus, AI with people at the heart, 4 hours, £69. Already own the Bitesize? You pay £30.
- Explore, People, work and public trust, 5 hours, £129. Already own the Bitesize? You pay £90.
- The whole topicImmerse, The human edge, 11 hours, £249. Already own the Bitesize? You pay £210.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms
Other Bitesize in the AI for Leaders topic
- Beyond the hypeAI for leaders: capability, limits and value2 hours£39
- Start with the problemAI strategy and UK, Wales and EU policy1 hour 15 minutes£39
- Good data, wise buyingData readiness and AI procurement1 hour 15 minutes£39
- Right, fair and lawfulEU AI Act, AI ethics and algorithmic bias1 hour 15 minutes£39
- Keeping humans in chargeAI governance and oversight in public services1 hour 15 minutes£39
- AI and the future of workAI, jobs and workforce social partnership1 hour 15 minutes£39