Leading through emergencies
Preparedness, command and crisis communication.
A half day on leading through emergencies, from understanding the law and preparing well to commanding, deciding and communicating once a response begins.
- Level
- Explore
- Learning time
- 6 hours
- Where
- Crisis and Emergency Leadership
- Price
- £129
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion, or Certificate of Completion and Assessment with a short assessment
Overview and Outcomes.
Who It's For
Leaders in public services who prepare for and respond to emergencies
Overview
This half-day programme follows an emergency from preparation to response. It starts with foundations: Boin and colleagues on threat, urgency and uncertainty, Keith Grint's tame, wicked and critical problems and Gene Kranz on Apollo 13. It then sets out the system, with the Civil Contingencies Act 2004, the triple lock and resilience rebuilt from Exercise Cygnus to Exercise Pegasus. Readiness follows, through business continuity, the British Library cyber attack and exercises that find weaknesses. The second half turns to the response itself: command and co-ordination with Storm Dennis in Rhondda Cynon Taf, JESIP and the Chilean mine rescue, Klein and Weick on deciding under pressure, and crisis communication drawing on Coombs, the CERC principles and the Welsh Covid-19 experience.
Aims
The aim is to develop leaders who can name a crisis early, understand what the law asks of their organisation, prepare services to keep running, and then lead a response with clear command, defensible decisions and honest, humane communication with the public.
In summary, you will be able to:
- Explain how the Civil Contingencies Act, the UK and Welsh resilience frameworks and business continuity combine to prepare your organisation for emergencies.
- Lead your organisation's part in a live emergency by matching command to the problem, deciding jointly with partners and recording choices you can defend.
- Use recognised crisis communication principles to warn, inform and advise the whole public, including those who are hardest to reach.
What you'll develop
Across this Explore, you will develop the ability to:
- Distinguish an incident, an emergency, a major incident and a crisis, and explain why naming the situation early and honestly shapes the response.
- Apply the Part 2 triple lock of serious, necessary and proportionate to your own crisis decisions, and explain why Part 2 went unused during Covid-19.
- Use MTPD, RTO, RPO and MBCO to set and test recovery priorities for your organisation's critical services.
- Apply the discipline of the decision log and the five first-hours questions when acting as a strategic leader.
- Use the Joint Decision Model, a decision log and planned reviews to break decision inertia and make decisions you can defend.
- Distinguish warning, informing and advising, and plan how to reach the whole public, including the people who are hardest to reach.
Built from 4 parts.
6 hours of learning.
- 01Ready before it hitsCrisis foundations and the Civil Contingencies ActBitesize3 modules
- 02Keeping the lights onBusiness continuity and emergency exercisingBitesize2 modules
- 03Who is in charge?Command, control and JESIP multi-agency workingBitesize2 modules
- 04Clear heads, clear wordsDecision making and communication in a crisisBitesize2 modules
Keep going.
Part of the Crisis and Emergency Leadership topic, also sold whole as Steady in the storm.
Go deeper, and pay only the difference
- You are hereExplore, 6 hours, £129
- The whole topicImmerse, Steady in the storm, 11 hours, £249. Already own the Explore? You pay £120.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms