Clear heads, clear words
Decision making and communication in a crisis.
- Level
- Bitesize
- Learning time
- 1 hour 15 minutes
- Where
- Crisis and Emergency Leadership
- Price
- £39
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion
Overview and Outcomes.
Overview
This module examines how experienced people decide fast, why groups stall, and how to make decisions you can defend. It covers Snowden and Boone's Cynefin framework, Gary Klein's recognition primed decision model, Karl Weick's sensemaking and Alison's research on decision inertia. Captain Sullenberger's 208 second decision brings recognition to life, and the module closes with a discipline for defensible decisions. This module covers warning, informing and advising people in ways that are timely, accurate, credible and humane. It sets out the Civil Contingencies Act duty to warn, inform and advise, Coombs's situational crisis communication theory, a sensemaking practice loop, and the six CERC principles of the US Centers for Disease Control and Prevention. Welsh Government communication during Covid-19 shows how consistency builds trust.
What you'll develop
In this Bitesize, you will develop the ability to:
- Identify which Cynefin domain a situation sits in, and whether it calls for analysis or for action.
- Explain Klein's recognition primed decision model and Weick's sensemaking, including when to act small in order to understand.
- Use the Joint Decision Model, a decision log and planned reviews to break decision inertia and make decisions you can defend.
- Distinguish warning, informing and advising, and plan how to reach the whole public, including the people who are hardest to reach.
- Match your response to the responsibility people attribute to your organisation, using Coombs's situational crisis communication theory.
The Modules.
1 hour 15 minutes of learning.
- 08Deciding Under PressureThis module examines how experienced people decide fast, why groups stall, and how to make decisions you can defend. It covers Snowden and Boone's Cynefin framework, Gary Klein's recognition primed decision model, Karl Weick's sensemaking and Alison's research on decision inertia. Captain Sullenberger's 208 second decision brings recognition to life, and the module closes with a discipline for defensible decisions.38 min
- 09Crisis CommunicationThis module covers warning, informing and advising people in ways that are timely, accurate, credible and humane. It sets out the Civil Contingencies Act duty to warn, inform and advise, Coombs's situational crisis communication theory, a sensemaking practice loop, and the six CERC principles of the US Centers for Disease Control and Prevention. Welsh Government communication during Covid-19 shows how consistency builds trust.38 min
Keep going.
Part of the Crisis and Emergency Leadership topic, also sold whole as Steady in the storm.
Go deeper, and pay only the difference
- You are hereBitesize, 1 hour 15 minutes, £39
- Next stepFocus, Leading in the moment, 4 hours, £69. Already own the Bitesize? You pay £30.
- Explore, Leading through emergencies, 6 hours, £129. Already own the Bitesize? You pay £90.
- The whole topicImmerse, Steady in the storm, 11 hours, £249. Already own the Bitesize? You pay £210.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms
Also part of: The worst day
Other Bitesize in the Crisis and Emergency Leadership topic
- Ready before it hitsCrisis foundations and the Civil Contingencies Act2 hours£39
- Keeping the lights onBusiness continuity and emergency exercising1 hour 15 minutes£39
- Who is in charge?Command, control and JESIP multi-agency working1 hour 15 minutes£39
- People first, then the inquiryLeading people in crisis and Covid-19 preparedness1 hour 15 minutes£39
- When warnings go unheardCovid-19 decisions and the Grenfell response1 hour 15 minutes£39
- Together when it countsManchester Arena, recovery and humanitarian assistance1 hour 15 minutes£39
