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The cost of getting it wrong
Avanti Academy / Managing well / High Performing Managers / Bitesize
Bitesize

The cost of getting it wrong

Toxic behaviour and performance management.

Level
Bitesize
Learning time
1 hour 15 minutes
Where
High Performing Managers
Price
£39

When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms

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Certificate of Completion

About this course

Overview and Outcomes.

Overview

A toxic performer usually costs a team more than they appear to contribute. Using Robert Sutton's The No Asshole Rule and his aftermath, target and pattern tests, this module helps you tell toxic behaviour apart from honest challenge or a bad day, keep talent and damage on separate ledgers, count the hidden costs, and act early, drawing on Uber's 2017 to 2019 leadership change and culture reset. The structure of reviews, ratings and conversations either supports or undermines everything else a manager does. This module sets out why the annual review and forced ranking manage so little, what continuous performance management removes and adds, and what a substantial check-in covers. It uses Adobe's Check-In system, launched in 2012, as the case, being clear about what the evidence does and does not show.

What you'll develop

In this Bitesize, you will develop the ability to:

  1. Apply Sutton's aftermath, target and pattern tests to distinguish toxic behaviour from honest challenge or an occasional bad day.
  2. Explain why talent and damage are separate ledgers, and identify the hidden costs of toxic behaviour and the reasons it is tolerated.
  3. Plan a proportionate response to a pattern of demeaning behaviour, whether it comes from a peer, someone more senior, a member or partner, or yourself.
  4. Explain the four flaws of the traditional annual review and forced ranking: timing, memory, the curve and cost.
  5. Plan a substantial check-in that covers current priorities, progress and obstacles, and development and support.
What it covers

The Modules.

1 hour 15 minutes of learning.

  1. 07What Not to Do: The Cost of Toxic BehaviourA toxic performer usually costs a team more than they appear to contribute. Using Robert Sutton's The No Asshole Rule and his aftermath, target and pattern tests, this module helps you tell toxic behaviour apart from honest challenge or a bad day, keep talent and damage on separate ledgers, count the hidden costs, and act early, drawing on Uber's 2017 to 2019 leadership change and culture reset.38 min
  2. 08Performance Management as a SystemThe structure of reviews, ratings and conversations either supports or undermines everything else a manager does. This module sets out why the annual review and forced ranking manage so little, what continuous performance management removes and adds, and what a substantial check-in covers. It uses Adobe's Check-In system, launched in 2012, as the case, being clear about what the evidence does and does not show.37 min
Where it fits

Keep going.

Part of the High Performing Managers topic, also sold whole as Good to great.

How credit works

Go deeper, and pay only the difference

  1. You are hereBitesize, 1 hour 15 minutes, £39
  2. Next stepFocus, Getting the best from people, 3 hours, £69. Already own the Bitesize? You pay £30.
  3. The whole topicExplore, Good to great, 5 hours 30 minutes, £129. Already own the Bitesize? You pay £90.

When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms

Also part of: What takes you further, Raising the team’s game, Fair, firm and lawful

Other Bitesize in the High Performing Managers topic

See all in High Performing Managers

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