Trust, voice and dynamics
Trust, team decisions and team dynamics.
A focused around four hours on trust, voice and dynamics: psychological safety, shared information, dissent that improves decisions, productive conflict and the hidden dynamics beneath.
- Level
- Focus
- Learning time
- 4 hours
- Where
- Team Development
- Price
- £69
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion, or Certificate of Completion and Assessment with a short assessment
Overview and Outcomes.
Who It's For
Team leaders wanting people to speak up and be heard
Overview
Teams learn and decide well only when people can speak and be heard. This programme starts with Amy Edmondson's psychological safety and the difference between competence and character trust, then explores hidden profiles, collective intelligence and tools from safety-critical teams such as SBAR. It examines groupthink, the Abilene paradox and the premortem, and the forms of conflict that help or harm teams, with the East Kent maternity investigation as a case. It then looks beneath the surface with Bion and Menzies Lyth, and closes on the leader as designer, coach and member.
Aims
The aim is to develop leaders who build teams where people speak up, information is shared, dissent improves decisions and conflict stays productive, and who can recognise and address the hidden dynamics that quietly drain a team's effort and judgement.
In summary, you will be able to:
- Explain how psychological safety, trust and information sharing shape team learning and decisions, and identify where they are breaking down.
- Apply practical tools such as structured dissent, the premortem, closed-loop communication and a five-step conversation to improve team decisions and handle conflict.
- Diagnose hidden team dynamics, such as basic assumption behaviour and social defences, and choose the leadership role your team needs.
What you'll develop
Through this Focus course, you will build the ability to:
- Explain Edmondson's definition of psychological safety and use the standards and safety matrix to place your team.
- Explain the hidden profile problem and why groups tend to lose information that only one member holds.
- Identify Janis's symptoms of groupthink and explain why intelligence offers no protection against it.
- Distinguish task, relationship and process conflict and explain what the meta-analyses say about each.
- Identify Bion's basic assumptions of dependency, fight-flight and pairing when they appear in a group.
- Use the functional team leadership model to identify which leadership functions your team is missing.
Built from 3 parts.
4 hours of learning.
- 01Trust at the centreTrust and psychological safety in teamsBitesize2 modules
- 02Better decisions togetherGroupthink, dissent and team conflictBitesize2 modules
- 03Beneath the surfaceTeam dynamics and the role of the team leaderBitesize2 modules
Go deeper, and pay only the difference
- You are hereFocus, 4 hours, £69
- The whole topicImmerse, The team that works, 11 hours, £249. Already own the Focus? You pay £180.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms
Also part of: More than the sum of its parts