Trust at the centre
Trust and psychological safety in teams.
- Level
- Bitesize
- Learning time
- 1 hour 15 minutes
- Where
- Team Development
- Price
- £39
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion
Overview and Outcomes.
Overview
Teams learn only when it is safe to speak. This module sets out Amy Edmondson's definition of psychological safety, the standards and safety matrix, and her hospital study in which the better units reported more errors. It distinguishes competence trust from character trust, drawing on Covey, describes Edmondson's three moves for leaders, and separates the evidence from the myths, including the idea that safe means soft. Most teams are not short of knowledge; the difficulty is getting it heard. This module covers Stasser and Titus's hidden profile problem, Woolley's collective intelligence c factor and its critics, and Pentland's energy, engagement and exploration. It then borrows tools from safety-critical teams, including SBAR and closed-loop communication, examines the WHO Surgical Safety Checklist, and offers a ten-minute team huddle.
What you'll develop
In this Bitesize, you will develop the ability to:
- Explain Edmondson's definition of psychological safety and use the standards and safety matrix to place your team.
- Interpret error, incident and complaint data with the lessons of Edmondson's hospital study in mind.
- Apply Edmondson's three moves, set the stage, invite participation and respond productively, while keeping standards high.
- Explain the hidden profile problem and why groups tend to lose information that only one member holds.
- Describe the evidence on collective intelligence and Pentland's three patterns, including the limits of that evidence.
The Modules.
1 hour 15 minutes of learning.
- 06Trust and Psychological SafetyTeams learn only when it is safe to speak. This module sets out Amy Edmondson's definition of psychological safety, the standards and safety matrix, and her hospital study in which the better units reported more errors. It distinguishes competence trust from character trust, drawing on Covey, describes Edmondson's three moves for leaders, and separates the evidence from the myths, including the idea that safe means soft.37 min
- 07Communication, Information and Collective IntelligenceMost teams are not short of knowledge; the difficulty is getting it heard. This module covers Stasser and Titus's hidden profile problem, Woolley's collective intelligence c factor and its critics, and Pentland's energy, engagement and exploration. It then borrows tools from safety-critical teams, including SBAR and closed-loop communication, examines the WHO Surgical Safety Checklist, and offers a ten-minute team huddle.39 min
Go deeper, and pay only the difference
- You are hereBitesize, 1 hour 15 minutes, £39
- Next stepFocus, Trust, voice and dynamics, 4 hours, £69. Already own the Bitesize? You pay £30.
- Explore, Forming the team, 5 hours 30 minutes, £129. Already own the Bitesize? You pay £90.
- The whole topicImmerse, The team that works, 11 hours, £249. Already own the Bitesize? You pay £210.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms
Also part of: What takes you further, Well at work, More than the sum of its parts
Other Bitesize in the Team Development topic
- What makes a teamTeam development: Tuckman and team effectiveness2 hours£39
- Clear purpose, right peopleTeam charters, goals, roles and composition1 hour 15 minutes£39
- Better decisions togetherGroupthink, dissent and team conflict1 hour 15 minutes£39
- Beneath the surfaceTeam dynamics and the role of the team leader1 hour 15 minutes£39
- Teams that learnTeam coaching, reflexivity and debriefs1 hour 15 minutes£39
- Across distance and boundariesHybrid teams and multi-agency working1 hour 15 minutes£39
Also Inside
Managing wellWhat takes you furtherFlagship15 hours£459
Managing wellWell at workImmerse10 hours 30 minutes£249
Leading peopleMore than the sum of its partsImmerse9 hours 30 minutes£249
Leading peopleStarting from scratchImmerse9 hours 30 minutes£249
Leading peopleRaising the team’s gameImmerse9 hours£249
Managing wellGetting ready to leadImmerse9 hours£249
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