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People first, then the inquiry
Avanti Academy / Complexity, decisions and innovation / Crisis and Emergency Leadership / Bitesize
Bitesize

People first, then the inquiry

Leading people in crisis and Covid-19 preparedness.

Level
Bitesize
Learning time
1 hour 15 minutes
Where
Crisis and Emergency Leadership
Price
£39

When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms

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Certificate of Completion

About this course

Overview and Outcomes.

Overview

This module examines how to look after the people who carry a crisis response. It draws on Amy Edmondson's psychological safety, Ronald Heifetz's holding environment, Maslach and Leiter's three dimensions of burnout and the work of Shay and Litz on moral injury, with the UK Covid-19 Inquiry's findings on health and care staff. It sets out WHO psychological first aid, TRiM and NICE NG116, and why recovery belongs inside the response. This module examines the UK Covid-19 Inquiry's first report, published in July 2024 under Baroness Hallett, and its finding that the UK was prepared for the wrong pandemic. It covers labyrinthine structures, flawed risk assessment, Exercise Cygnus and the gap between lessons identified and learned, Irving Janis's groupthink and red teams, the ten recommendations, and progress since, including Exercise Pegasus and the Wales Resilience Framework.

What you'll develop

In this Bitesize, you will develop the ability to:

  1. Explain why psychological safety and a well-regulated holding environment matter more, not less, when your team is under sustained pressure.
  2. Recognise early signs of strain, burnout and moral injury in colleagues and in yourself, and treat them as information about the system.
  3. Plan proportionate support after a traumatic event, and build rest, rotation and handover into a response from its first days.
  4. Explain the Inquiry's headline findings on UK preparedness, including planning for the wrong pandemic and labyrinthine structures.
  5. Assess why the lessons of Exercise Cygnus were not acted on, and what turns an exercise into real change.
What it covers

The Modules.

1 hour 15 minutes of learning.

  1. 10Leading People Through CrisisThis module examines how to look after the people who carry a crisis response. It draws on Amy Edmondson's psychological safety, Ronald Heifetz's holding environment, Maslach and Leiter's three dimensions of burnout and the work of Shay and Litz on moral injury, with the UK Covid-19 Inquiry's findings on health and care staff. It sets out WHO psychological first aid, TRiM and NICE NG116, and why recovery belongs inside the response.38 min
  2. 11The Covid-19 Inquiry: PreparednessThis module examines the UK Covid-19 Inquiry's first report, published in July 2024 under Baroness Hallett, and its finding that the UK was prepared for the wrong pandemic. It covers labyrinthine structures, flawed risk assessment, Exercise Cygnus and the gap between lessons identified and learned, Irving Janis's groupthink and red teams, the ten recommendations, and progress since, including Exercise Pegasus and the Wales Resilience Framework.38 min
Where it fits

Keep going.

Part of the Crisis and Emergency Leadership topic, also sold whole as Steady in the storm.

How credit works

Go deeper, and pay only the difference

  1. You are hereBitesize, 1 hour 15 minutes, £39
  2. Next stepFocus, Leading in the moment, 4 hours, £69. Already own the Bitesize? You pay £30.
  3. Explore, After the storm, 5 hours, £129. Already own the Bitesize? You pay £90.
  4. The whole topicImmerse, Steady in the storm, 11 hours, £249. Already own the Bitesize? You pay £210.

When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms

Other Bitesize in the Crisis and Emergency Leadership topic

See all in Crisis and Emergency Leadership