Managing people through change
Change, teams and difficult conversations.
A focused three and a half hours on managing people through change: transition, building a real team, honest feedback, coaching questions and handling conflict.
- Level
- Focus
- Learning time
- 3 hours 30 minutes
- Where
- Management
- Price
- £69
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion, or Certificate of Completion and Assessment with a short assessment
Overview and Outcomes.
Who It's For
Managers leading teams through reorganisation, friction and difficult conversations
Overview
Managing people through change focuses on the moments when management becomes most human: reorganisation, team friction and the conversations people avoid. It distinguishes change from transition, using Lewin, Kubler-Ross and Bridges, and explores how Kotter's eight steps and the Heath brothers' Switch help change stick. It then asks what turns a group into a team, drawing on Katzenbach and Smith, Tuckman and Lencioni, before replacing the feedback sandwich with Situation, Behaviour, Impact, Radical Candor, coaching questions and the Thomas-Kilmann conflict modes. A capstone applies the whole toolkit to Toyota, Zappos and a council reorganisation.
Aims
This programme aims to help managers lead people through change with more skill and humanity: reading where individuals and teams are in transition, diagnosing what is really holding a team back, and having the honest feedback, coaching and conflict conversations that keep performance and trust intact.
In summary, you will be able to:
- Distinguish change from transition and apply Bridges, Kotter or Switch to support people through a reorganisation in your service.
- Diagnose your team's stage, dynamics and dysfunctions using Tuckman, Katzenbach and Smith, and Lencioni, and plan how to address them.
- Lead a difficult feedback, coaching or conflict conversation using Situation, Behaviour, Impact, Radical Candor and the Thomas-Kilmann modes.
What you'll develop
Through this Focus course, you will build the ability to:
- Explain the difference between change and transition, and describe how Lewin, the change curve and Bridges each account for what people go through.
- Apply Kotter's eight steps and the four Switch moves to plan a change and to shift behaviour that has not moved despite a sound plan.
- Distinguish a group from a team using Katzenbach and Smith's conditions, and judge whether the work in front of you actually needs a team.
- Identify where a team sits in Tuckman's stages and where it is failing in Lencioni's five dysfunctions, so that you start the fix at the right level.
- Give specific, caring and direct feedback using Situation, Behaviour, Impact and Radical Candor, and explain why the feedback sandwich undermines both criticism and praise.
- Describe the difference between an operating system built for predictability and one built for adaptability, and identify which inherited rules in your own organisation are worth challenging.
Built from 4 parts.
3 hours 30 minutes of learning.
- 01Steady hands in times of changeManaging change and transitionBitesize1 module
- 02Teams that workTeam dynamics, development and performanceBitesize1 module
- 03The conversations that countFeedback, coaching and conflict for managersBitesize1 module
- 04Management on a Monday morningModern management practice and case studiesBitesize1 module
Go deeper, and pay only the difference
- You are hereFocus, 3 hours 30 minutes, £69
- The whole topicImmerse, The manager's craft, 6 hours, £249. Already own the Focus? You pay £180.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms
Also part of: Holding steady, moving forward
Other Focus in the Management topic
What's inside
- Steady hands in times of changeManaging change and transition1 hour£39
- Teams that workTeam dynamics, development and performance45 minutes£39
- The conversations that countFeedback, coaching and conflict for managers45 minutes£39
- Management on a Monday morningModern management practice and case studies45 minutes£39