The conversations that count
Feedback, coaching and conflict for managers.
- Level
- Bitesize
- Learning time
- 45 minutes
- Where
- Management
- Price
- £39
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion
Overview and Outcomes.
Overview
This module focuses on the conversations managers most often avoid and teams most need. It explains why the feedback sandwich backfires and replaces it with the Situation, Behaviour, Impact model, explores Kim Scott's Radical Candor, builds the coaching habit through Michael Bungay Stanier's questions, uses the Thomas-Kilmann conflict modes to choose a response deliberately, and draws on Acas guidance to prepare for a difficult conversation.
What you'll develop
In this Bitesize, you will develop the ability to:
- Give specific, caring and direct feedback using Situation, Behaviour, Impact and Radical Candor, and explain why the feedback sandwich undermines both criticism and praise.
- Use the Coaching Habit questions, especially 'And what else?', to find the real issue before offering any advice.
- Choose a conflict mode deliberately and prepare a difficult conversation using the Acas guidance.
The Module.
45 minutes of learning.
- 06Critical Conversations: Feedback, Coaching and ConflictThis module focuses on the conversations managers most often avoid and teams most need. It explains why the feedback sandwich backfires and replaces it with the Situation, Behaviour, Impact model, explores Kim Scott's Radical Candor, builds the coaching habit through Michael Bungay Stanier's questions, uses the Thomas-Kilmann conflict modes to choose a response deliberately, and draws on Acas guidance to prepare for a difficult conversation.49 min
Go deeper, and pay only the difference
- You are hereBitesize, 45 minutes, £39
- Next stepFocus, Managing people through change, 3 hours 30 minutes, £69. Already own the Bitesize? You pay £30.
- The whole topicImmerse, The manager's craft, 6 hours, £249. Already own the Bitesize? You pay £210.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms
Also part of: Holding steady, moving forward, Stepping up, The conversations we put off
Other Bitesize in the Management topic
- From factory floor to hybrid teamManagement theory and its history1 hour£39
- Clear aims, shared loadObjectives, priorities and delegation1 hour£39
- Bringing out the best in peopleMotivation and employee engagement45 minutes£39
- Steady hands in times of changeManaging change and transition1 hour£39
- Teams that workTeam dynamics, development and performance45 minutes£39
- Management on a Monday morningModern management practice and case studies45 minutes£39
