Telling the truth afterwards
Accountability, candour and crisis case studies.
- Level
- Bitesize
- Learning time
- 1 hour 30 minutes
- Where
- Crisis and Emergency Leadership
- Price
- £39
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Read the full terms
Certificate of Completion
Overview and Outcomes.
Overview
This module examines how organisations turn lessons identified into lessons learned after an emergency. It covers what public inquiries under the Inquiries Act 2005 can and cannot do, the Hillsborough families' campaign and the proposed Hillsborough Law, the Welsh NHS duty of candour from April 2023, and the Covid-19 PPE high priority lane, treating candour as a daily practice of leadership. This capstone module reads three very different emergencies through the lenses of the whole topic: the Salisbury nerve agent incident of 2018, Storm Arwen's power cuts in 2021 and the CrowdStrike outage of 19 July 2024. Drawing on Boin and colleagues, Cynefin, the Civil Contingencies Act, JESIP, CERC, the Dawn Sturgess Inquiry and Ofgem's review, it closes with the emergency management cycle and leading before, during and after.
What you'll develop
In this Bitesize, you will develop the ability to:
- Explain the powers and limits of public inquiries, why the implementation gap matters, and what the PPE high priority lane shows about fairness in emergencies.
- Describe the duty of candour in Wales and the proposed Hillsborough Law, including what each requires of public bodies.
- Use the habits of saying sorry early, explaining honestly and learning visibly to strengthen candour and learning in your organisation.
- Apply a consistent set of leadership lenses to analyse emergencies that differ in cause, scale and speed.
- Identify what Salisbury, Storm Arwen and CrowdStrike share, including uncertainty, shared ownership, trust in the message and the most vulnerable.
The Modules.
1 hour 30 minutes of learning.
- 16Accountability, Candour and LearningThis module examines how organisations turn lessons identified into lessons learned after an emergency. It covers what public inquiries under the Inquiries Act 2005 can and cannot do, the Hillsborough families' campaign and the proposed Hillsborough Law, the Welsh NHS duty of candour from April 2023, and the Covid-19 PPE high priority lane, treating candour as a daily practice of leadership.39 min
- 17Applied Case Studies: CapstoneThis capstone module reads three very different emergencies through the lenses of the whole topic: the Salisbury nerve agent incident of 2018, Storm Arwen's power cuts in 2021 and the CrowdStrike outage of 19 July 2024. Drawing on Boin and colleagues, Cynefin, the Civil Contingencies Act, JESIP, CERC, the Dawn Sturgess Inquiry and Ofgem's review, it closes with the emergency management cycle and leading before, during and after.43 min
Keep going.
Part of the Crisis and Emergency Leadership topic, also sold whole as Steady in the storm.
Go deeper, and pay only the difference
- You are hereBitesize, 1 hour 30 minutes, £39
- Next stepFocus, What the inquiries found, 4 hours, £69. Already own the Bitesize? You pay £30.
- Explore, After the storm, 5 hours, £129. Already own the Bitesize? You pay £90.
- The whole topicImmerse, Steady in the storm, 11 hours, £249. Already own the Bitesize? You pay £210.
When you step up to a higher level, what you paid in the last 12 months for lower-level courses inside the bigger course comes off its price, in proportion to how much of each is inside it, whichever topic it's from. Courses at the same or a lower level don't give credit against each other. A Focus course or above always costs at least £15. Prices per person. Read the full terms
Also part of: The worst day
Other Bitesize in the Crisis and Emergency Leadership topic
- Ready before it hitsCrisis foundations and the Civil Contingencies Act2 hours£39
- Keeping the lights onBusiness continuity and emergency exercising1 hour 15 minutes£39
- Who is in charge?Command, control and JESIP multi-agency working1 hour 15 minutes£39
- Clear heads, clear wordsDecision making and communication in a crisis1 hour 15 minutes£39
- People first, then the inquiryLeading people in crisis and Covid-19 preparedness1 hour 15 minutes£39
- When warnings go unheardCovid-19 decisions and the Grenfell response1 hour 15 minutes£39
